Questions and answers

Use the request form on this site or call (480) 706-3937. Requests are followed up by the office to confirm a time that works, usually the same or next business day.

Same day appointments are sometimes available. Call the office and ask about availability rather than assuming there is nothing.

Most patients do not need a referral to see an optometrist. Some insurance plans require one, so it is worth checking with your plan before your visit.

Yes. Mention a preference when you book and it will be accommodated where the schedule allows. Requests by doctor gender are also fine.

Allow about an hour for a comprehensive examination. Specialty consultations, including keratoconus and Ortho-K assessments, run 60 to 90 minutes.

Monday to Thursday 9:00 AM to 6:00 PM, Friday 8:00 AM to 5:00 PM. Closed Saturday and Sunday.

Call the office as early as you can. Appointments here are scheduled two per hour, so a cancelled slot can usually be given to someone waiting.

Your medical insurance card and your vision insurance card, which are usually different. Your current glasses. Any eye drops you use regularly. A list of your medications. Your sunglasses, so their UV protection can be checked. If you wear contact lenses, bring the boxes or packaging.

Pre-testing with lensometry, refractometry, glaucoma screening, corneal topography and Optomap retinal imaging. Then a full history, refraction, binocular vision assessment, eye health examination and a discussion of findings with recommendations.

Often not. Optomap widefield imaging captures over 80 percent of the retina in one image without drops and can usually be used instead. Dilation is still used where a fuller three dimensional view is clinically warranted.

Yes if imaging is used instead of dilation. If you are dilated, vision is blurred and light sensitive for four to six hours, so bring sunglasses and ideally arrange a lift.

Widening the pupil gives a fuller view of the optic nerve and retina, which assists in diagnosing high blood pressure, diabetes, macular degeneration and glaucoma. It makes eyes light sensitive for several hours.

Because the answer converges. Each comparison narrows the range, and repetition towards the end confirms the endpoint is stable rather than a guess. If two options look identical, saying so is genuinely useful information.

Optometrists are primary health care providers specialising in eye care and visual health. They conduct eye examinations, diagnose and treat eye disease, prescribe medication and corrective lenses, and provide pre and post operative care for cataract, refractive and retinal surgery.

Annually for most adults, and annually without exception with diabetes, glaucoma risk, high myopia or an existing eye condition. Children should be examined between six months and one year, again around three, at school entry, then every one to two years.

Difficulty reading print or screens, frequent eye rubbing, tired or burning eyes, blurred or double vision, headaches or eyestrain from close work, difficulty driving at night, problems with glare, flashes or floaters, or if you have diabetes, hypertension or another systemic condition affecting the eyes.

Yes, and that is when eye health screening has most value. Glaucoma, diabetic retinopathy and early macular degeneration all develop without symptoms.

It can detect signs of diabetes, high blood pressure, high cholesterol, thyroid disease, autoimmune conditions and certain cancers, because the retina is the only place in the body where blood vessels and nerve tissue can be observed directly.

Sudden vision loss, significant eye pain, chemical splash, a foreign body, a red painful eye in a contact lens wearer, or new floaters with flashing lights. For chemical splash, irrigate with clean water for at least fifteen minutes before doing anything else, then call.

VSP, EyeMed, Avesis, Medicare, TRICARE, Blue Cross Blue Shield, Aetna and select Cigna plans, plus other health plans. Call with your plan details and the office will verify your coverage before your visit.

Vision plans typically cover routine examinations and eyewear. Medical insurance typically covers eye disease, infections, injuries and monitoring of conditions such as glaucoma or diabetic retinopathy. Bring both cards.

Interest free in-office financing and payment plans are arranged directly with the office rather than through a third party lender.

Yes. Eye examinations, prescription eyewear and contact lenses are generally eligible expenses. Check with your plan administrator for specifics.

Because the cost depends on what your plan covers, what testing your eyes need, and what you choose. The office gives you a clear figure before anything is ordered, and nothing is ordered without your agreement.

Many prescriptions are finished in house on the day of your examination. High prescriptions, some progressive designs and specialist coatings are made to order and take longer. You are told which applies when you order.

The practice's eyewear guarantee, covering unlimited replacement. Alongside it are a 120 day redo guarantee if the glasses are not right and free cleaning, repairs and adjustments for as long as you wear the frame.

Every contact lens purchased here carries a 30 day unlimited warranty. If the lenses are not right they are replaced. New wearers also receive a starter kit with travel solution and a storage case.

Yes. Your prescription is yours and it is provided to you. What does not transfer is the fitting, the free adjustments and repairs, and the warranty that come with buying here.

Typically one to two years for glasses. Contact lens prescriptions require annual renewal, because corneal health and lens fit both change over time.

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